Panomano Terms of service

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Application, Users confirm to meet the following requirements:

Please note:

Usage of this Application and the Service is age restricted: to access and use this Application and its Service the User must be an adult under applicable law.

“This Application" refers to also

•  the Application Program Interfaces (API);
• the Service;
•  any applications, sample and content files, source code, scripts, instruction sets or software included as part of the Service, as well as any related documentation;

Contact Email support@panomano.com

Account registration

To utilise the Service, individuals may either register or create a User account, providing all necessary data and information in an honest and thorough manner. While registration is not required, it may limit access to certain features and functions. It is the responsibility of Users to maintain the confidentiality and security of their login credentials. Therefore, Users must select strong passwords that adhere to the highest standards allowed by this Application. By registering, Users acknowledge full responsibility for any and all activities that occur under their username and password. If there is any suspicion of personal information, including but not limited to User accounts, access credentials, or personal data, being compromised, disclosed, or stolen, Users must immediately and clearly inform the Owner through the provided contact information in this document.

Conditions for account registration

Please review and adhere to the conditions for registering a User account on this Application. By completing the registration, you are agreeing to comply with these conditions. Accounts registered by bots or any other automated methods are strictly prohibited. Each User should only have one account unless otherwise stated. Sharing a User account with others is not permitted unless explicitly allowed.

Services

These Panomano Terms of Service (these “Terms”) apply to the features and functions provided by panomano.com or.tech. (“Panomano,” “our,” or “we”) via Panomano.com (the “Site”) (collectively, the “Services”). By clicking accepting these Terms, executing an ordering document incorporating these Terms, or by otherwise accessing or using the Site or the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you are not allowed to use the Site or the Services. The “Effective Date” of these Terms is the date you first use the Site, or access any of the Services.

By using the Site or accessing the Services, you are representing that, as an employee, consultant, or agent of a company or other entity, you have the authority to bind that company or entity to these Terms. In these Terms, you will be referred to as 'Customer' or 'you'.

Panomano retains the right to alter or amend these Terms, as well as any other policies or guidelines, without prior notice to you. Notice of any modifications may be given through various means, such as email, a notice on the Site, or updating the revised Terms with a new date. These changes will become effective immediately upon updating the Terms, and by continuing to use the Site or any of the Services, you are acknowledging your acceptance of the revised Terms.

Panomano reserves the right – at any time, and without notice or liability to you – to modify the Site or the Services, or any part of them, temporarily or permanently. We may modify the Services for a variety of reasons, including, without limitation, for the purpose of providing new features, implementing new protocols, maintaining compatibility with emerging standards, or complying with regulatory requirements.

These Terms form a binding agreement between you and Panomano. Violation of any of the Terms below will result in the termination of your account(s).

Privacy

For detailed information on how user information is collected, used, and disclosed on our Site and Services, please refer to Panomano's privacy policy. By using our Site and Services, you are agreeing to our policies and any updates that may occur.

Panomano acts as a data processor when hosting virtual tours, vehicle spins, digital twins, or digital experiences on behalf of our customers. Please refer to our customer's privacy policies to learn how your information is handled when accessing these pages.

Registration

In order to use many aspects of the Services, you must first complete the Panomano registration process via the Site. All information provided is incorporated into these Terms by reference.

As a user, you are responsible for the accuracy and completeness of your Registration Data and for keeping your password(s) secure. You must promptly update any changes to your Registration Data or other information provided to Panomano. Please be aware of the risk of unauthorised access to your account(s) and password(s). It is important to maintain the security of your account and password(s), and you will be held accountable for any activities or transactions that occur using them, regardless of whether you were aware of them.

Access Fees 

The merchant Panomano charges fees for their Services, which can be either a flat fee or a subscription fee. The amount may vary depending on whether it is a flat fee per tour or a subscription fee for unlimited tours. There is also an option for a custom solution through their program. The fees are subject to change and will be communicated to you in advance through the Services.

All applicable taxes are calculated based on the billing information provided at the time of purchase. The customer agrees to reimburse any overdue amounts and cover all collection costs and interest. Unless otherwise stated, all fees will be assessed in U.S. dollars. Additionally, Panomano and its third-party service providers may store payment information for future charges authorised by the customer. If the payment method used reaches its expiration date and is not updated or cancelled, the customer remains responsible for any outstanding charges.

If any invoices are not received by Panomano by the designated due date, we reserve the right to charge an accrued interest rate of 1.5% per month or the maximum allowed under state law (whichever is lower). In the event that all amounts due and owing under this Agreement are not received within thirty (30) days after notice of non-payment is delivered to you, Panomano may choose to suspend performance of any other obligations arising hereunder, either in whole or in part. It is your responsibility to make payment for any losses or expenses incurred in the collection process, including but not limited to reasonable legal fees and collection costs.

The customer is responsible for any and all taxes incurred from purchasing licenses for Services or services. These taxes do not include those based on Panomano's net income or receipts. The fees outlined in this Agreement do not include federal, state, or local taxes, or other similar taxes such as sales, use, value-added, excise, or personal property taxes.

iFraming 

Panomano Services offer functionality and features that allow embedding into your websites through a web browser using iFraming Services. However, we cannot guarantee the compatibility of iFraming Services with all web browsers or their releases, or the accuracy, legality, completeness, availability, or quality of your Content displayed through these services. It is your responsibility to provide accurate and lawful websites, products, and services, and we will not be held liable for any claims or losses arising from them.

Interactions with third parties using the Services

The Services may include video conferencing and chatting capabilities for interacting with users and third parties. It is your responsibility to comply with all recording laws.

Under these Terms, you are responsible for the actions of users who access or use the Service through your account, or with whom you interact. Panomano assumes no liability for any violations, but if you become aware of any, please contact Panomano at support@panomano.com. Panomano may investigate and take appropriate action, such as warnings, removal of content, or termination of accounts/profiles. We cannot guarantee how users will use your shared information and do not endorse or control what they post, create, or share. We also do not guarantee the accuracy of user-submitted information or their identities. Panomano does not endorse any user-provided statements. Under no circumstances will Panomano be liable for any content or data viewed while using the Service, including any errors or omissions, or any loss or damage resulting from access or denial of access to such content or data.

Restrictions

Per the Terms, you may not modify, disclose, translate, or create derivative works of the Site or the Services. Additionally, you may not license, resell, distribute, or allow access to the Services by third parties. Furthermore, you are prohibited from using the Services for any illegal or unauthorised purpose, or in a manner that violates any laws or regulations in your jurisdiction. You must also refrain from disclosing any performance information or analysis of the Site or Services to any third party. Lastly, you are not permitted to reverse engineer, decompile, or attempt to discover the underlying structure or code of the Services, except where prohibited by law.

Depending on your subscription, you may be authorised to use our TourViewer and certain other services as authorised and presented to those under our approval.

Periodically, we may offer you the opportunity to test certain features of the Service, at your discretion. These features will be clearly labeled as beta, pilot, limited release, non-production, or similar descriptions (each known as a "Beta Version"). Beta Versions are meant for evaluation only and should not be used for production. They are not supported and may have additional terms. We reserve the right to discontinue Beta Versions at any time and they may never become available to the public. We are not liable for any negative effects or consequences that may arise from using a Beta Version.

Content

As the owner of any Content displayed on the Site or provided through the Services, you are liable for any consequences or harm that may result from its publication, upload, or availability. This applies regardless of the nature of the Content, whether it is text, graphics, images, recordings, or other forms of media, and regardless of whether you are the original creator or owner. You also acknowledge that you are responsible for all Content on your account(s), regardless of who placed it there.

When you publish or upload Content to the Site or the Services, you are confirming that:

The content must not infringe, violate, or misappropriate the Intellectual Property Rights of any third party. This includes all forms of intellectual property rights recognised in any jurisdiction in the world, such as patents, copyrights, moral rights, trademarks, trade secrets, and any applications and registrations for these rights.

you have obtained all rights and permissions necessary to publish and/or use the Content in the manner in which you have published and/or used it;

Panomano's utilisation of the Content to provide the Services, such as downloading, copying, processing, or creating aggregations, must not (i) violate any laws or regulations, or (ii) infringe, violate, or misappropriate any third party's Intellectual Property Rights.

you have fully complied with any third-party licenses relating to the Content;

The Content is free from viruses, worms, malware, Trojan horses, or any other harmful or destructive code.

the Content will not contain any: (i) “personal health information," as defined under the Health Insurance Portability and Accountability Act, unless a separate agreement has been entered into with us regarding the handling of such data; (ii) government-issued identification numbers, including Social Security numbers, driver's licenses, or any other state-issued identification numbers; (iii) financial account information, including bank account numbers; (iv) payment card data, including credit or debit card numbers; or (iv) "sensitive" personal data as defined under Directive 95/46/EC of the European Parliament and any national laws adopted pursuant to the EU Directive, about residents of Switzerland and any member country of the European Union, such as race or ethnicity, political opinions, religious beliefs, trade union membership, physical or mental health status, sexual life, or involvement in any criminal activities.

The content must adhere to certain guidelines in order to ensure that it is not considered spam. This means that it cannot be randomly-generated and should not contain any unethical or unwanted commercial material. It should not be designed to drive traffic to third party sites or boost their search engine rankings, nor should it be involved in any unlawful acts such as phishing. Additionally, the material should not mislead recipients about its source using techniques such as spoofing.

The provided content does not feature any threats, violence, pornography, or violations of privacy or publicity rights of third parties.

the product is not being marketed through unsolicited electronic methods, such as spam links on newsgroups, email lists, blogs, and other websites.

The description of your Content should accurately reflect your identity and not falsely represent another person or entity. This includes avoiding any names or URLs that could be mistaken for another person or entity.

The nature, type, and effects of the materials included in Content that contains computer code have been appropriately categorised and described, either at the request of the Services or as necessary.

When you submit or upload Content to the Services, you grant Panomano a perpetual, irrevocable, non-terminable, worldwide, royalty-free, and non-exclusive license (i) to use, reproduce, modify, adapt, and publish the Content for the purpose of fulfilling its obligations or exercising its rights under these Terms; and (ii) to create and publicly distribute aggregations and summaries of the Content or portions thereof to third parties in support of its business (both during the term of these Terms and thereafter), as long as these aggregations and summaries do not directly or indirectly identify you or your Content. If you choose to delete Content, Panomano will make reasonable efforts to remove it from the Services, but it cannot guarantee complete deletion and reserves the right to keep a copy at its discretion. However, you understand that cached versions or other references to the Content may still be accessible.

Panomano reserves the right (but is not obligated) to decline or remove any Content that is deemed by Panomano in its sole discretion to be in violation of these Terms, any Panomano policy, or the Intellectual Property Rights of a third party, or to be harmful, illegal, unsafe, or objectionable in any way. This decision may be made without any liability or notice to the merchant.

Service Availability

We make every effort to provide reliable and efficient Content and Services through the use of a global content delivery network and industry-standard cloud services. However, please note that the availability and quality of our Services may vary depending on a number of factors, including technical maintenance, emergencies, and third-party service failures. While we strive for uninterrupted service, interruptions or limitations may occur due to interference, signal strength, and other external factors. In such instances, we are not liable for any loss of data, messages, or pages. To ensure the protection of our users, data, and systems, we reserve the right to impose usage limits, suspend Services, or block certain types of usage at our discretion.

Cancellation and Transfer of services 

The merchant will delete or upload all of your Content from the Services once you cancel your account/subscription or delete your account. It is not possible to recover deleted Content after cancelling your account/subscription, and we do not hold any responsibility for such loss.

If you cancel your membership, you will not be billed again and your membership will terminate that same day.

If you have purchased a discounted membership through an upfront payment ("Annual plan"), you have 30 days from the date of your transaction to request a refund. After day 31, no refunds will be provided if you no longer want or require your annual membership.

Annual and monthly memberships are not transferable.

In order to protect the integrity and security of your account, please note that it is non-transferable and should not be shared with others. If we find that your account has been shared, we reserve the right to revoke your access and delete any tour data associated with your account. Please be aware that we may provide a refund if your access is revoked within the designated refund period.

If a user decides to end their subscription, the merchant reserves the right to remove features from their tours or completely remove their Content at their own discretion.

Disclaimer

The Site and Services provided by Panomano are offered on an "as is," "as available" basis without any express or implied warranties. The use of the Site and Services is solely at the user's own risk. Panomano makes no guarantees that the Site or Services will meet specific requirements, be uninterrupted, timely, secure, or error-free, provide accurate or reliable results, meet customer expectations, or correct any errors. Panomano expressly disclaims any implied warranties of merchantability, fitness for a specific purpose, title, and non-infringement.

Indemnification Obligations

You agree and are responsible for defending, indemnifying, and protecting Panomano (and its directors, officers, employees, consultants, and agents) from any and all lawsuits, actions, proceedings (whether in law or equity), claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs, and expenses (including, but not limited to, reasonable attorney's fees, costs, penalties, interest, and disbursements) that arise due to (i) your Content; (ii) your use of the Site or Services; (iii) your failure to pay any applicable taxes under these Terms; and (iv) any actual or alleged breach of your obligations under these Terms (including, but not limited to, any actual or alleged breach of your representations or warranties as described herein). You may not settle any such claim in a way that would require Panomano to pay or acknowledge any wrongdoing without our prior written consent, which we reserve the right to withhold at our discretion.

Limitation of Liability

Panomano's liability, whether to you or to a third party, in connection with these terms or your use (or inability to use) of any part of the website or services, will not exceed the total amount of subscription fees paid to Panomano during the six (6) months immediately preceding the first claim, or five hundred dollars ($500), whichever is greater. This limitation will not be expanded by multiple claims..

Panomano will not be held liable for any loss of profits, use, revenue, goodwill, business interruption, data, or any indirect, special, incidental, exemplary, punitive or consequential damages caused by the use or inability to use any part of the site or services, as outlined in these terms. This applies even if we have been advised or are aware of the possibility of such damages, and regardless of whether the cause is contract, tort, or strict liability.

The limitation of liability stated in this section will still be valid, regardless of the supposed failure of any specified remedy outlined in these terms to fulfill its intended purpose.

In order to properly pursue any legal action pertaining to the use of our Services, it must be initiated within one (1) year of the cause of action accruing. Failure to do so will result in the permanent barring of such action.

Ownership; Reservation of Rights

According to the terms and conditions, you retain ownership of your Content except for the rights granted to Panomano. Additionally, Panomano holds all rights, titles, and interests in the Site and Services, and all Intellectual Property Rights related to them. The design and aesthetics of the Site and Services, including any customised graphics, button icons, and scripts, are the exclusive property of Panomano and cannot be copied, imitated, or used without prior written consent. Panomano reserves all rights not explicitly granted in these Terms, and no licenses are granted to you or any other party, whether implied, estoppel, or otherwise, except those expressly stated herein.

By providing Panomano with any suggestions, comments, custom solution requests, or other feedback regarding the Site, the Services, or any other product or service, you acknowledge and agree that such Feedback will be considered Panomano's Confidential Information and owned by Panomano, including any Intellectual Property Rights. Any development or implementation resulting from the Feedback will be integrated into Panomano's Services and subject to the same provisions as outlined in the terms. You further understand and consent that Panomano has the right to utilise, disclose, reproduce, license, and distribute the Feedback without any obligations or restrictions. If requested, you agree to assist and cooperate at our expense in protecting and maintaining our rights in the Feedback.

Term, Termination and Effect of Termination

The Terms will be in effect from the Effective Date onward and for as long as you access the Site or use the Services.

Panomano has the discretion to suspend your access to the Site or the Services without liability for any of the following reasons: (i) scheduled or emergency maintenance; (ii) violation of these Terms or applicable law; (iii) posing a security risk to Panomano or any third party; (iv) compliance with law enforcement or government regulations; or (v) failure to fulfill payment obligations. Additionally, Panomano may temporarily or permanently suspend your access to the Services without liability if it determines, in its sole discretion, that you are engaging in abusive or excessively frequent use.

Either party may end these Terms by notifying the other if a breach occurs and is not remedied within fifteen (14) days of receiving written notice from the non-breaching party. We have the right to immediately terminate these Terms for just cause by notifying you, without allowing a cure period, if you violate any of the Terms related to our intellectual property, including the access grant and any restrictions, or our Confidential Information (defined below).

The Panomano account can be terminated at any time by the merchant, without liability or reason. Please note that this is in accordance with our terms and conditions.

Upon termination or expiration of these Terms, the Site and Services will no longer be accessible and any outstanding fees will need to be paid immediately. Additionally, both parties must return or destroy all Confidential Information belonging to the other, upon request.

Confidential Information

As defined by these Terms, "Confidential Information" refers to any technical or business information that is disclosed by one party to the other. This information may include, but is not limited to, written information marked as "confidential" or "proprietary," or orally identified as confidential or proprietary and summarised in a written document within 30 days of disclosure. Additionally, you acknowledge under these Terms that any Feedback, Reports, or non-public portions of the Site and Services, including Panomano's proprietary software source code, are considered Confidential Information.

Both parties are prohibited from using each other's Confidential Information, unless specifically allowed by these Terms. Each party is obligated to maintain and safeguard the other's Confidential Information with the same level of care as they do for their own similar information. This includes taking reasonable precautions to prevent any unauthorised disclosure, such as limiting access to authorised Representatives who are aware of and bound by the same confidentiality obligations. Each party will be held responsible for any action or negligence of their Representatives. However, these obligations do not apply if a party is legally required to disclose Confidential Information in response to a court, administrative agency, or other governmental body, as long as prior notice is given to the other party.

This Section's restrictions do not apply to any Confidential Information that: (i) becomes publicly known without the receiving party's involvement; (ii) the receiving party already knows or learns from a source not bound by confidentiality; (iii) is approved for disclosure by the disclosing party in a signed written document; or (iv) the receiving party develops independently without access to the other party's Confidential Information.

Trademarks

You acknowledge and agree that the Marks, which include Panomano's names, trademarks, service marks, logos, trade dress, and other branding found on the Site or as part of the Services, are owned by Panomano and may not be copied, imitated, or used (in whole or in part) without the prior written consent of Panomano. Any other trademarks, names, or logos referenced on the Site or the Services (collectively, “Third-Party Trademarks”), belong to their respective owners and their use is intended to denote interoperability. The use of Third-Party Trademarks does not constitute an affiliation or endorsement by Panomano or its licensors of any company, product, or service.

General Provisions

According to Panomano, these Terms, along with any referenced policies, constitute the entire agreement between both parties regarding the provision, use, and access of the Site and the Services, replacing any previous agreements or communications on the subject matter. Additional terms or conditions you may send to Panomano will not be accepted and will not hold any weight.

By using our Services, you acknowledge that Panomano has the right to use your name and logo on our websites and marketing materials to identify you as a customer and showcase your use of our Services. Additionally, Panomano may, at its discretion, issue a press release, disclose your use of our Services to potential customers, and feature you in other forms of publicity such as case studies and blog posts.

Panomano's Terms cannot be transferred, assigned, or delegated without the prior written consent of the company. Any attempted transfer, assignment, or delegation without consent will be deemed void and ineffective. However, Panomano reserves the right to freely transfer, assign, or delegate these Terms and its associated rights and duties without notice to the customer. These Terms are binding on both parties and their representatives, heirs, administrators, successors, and permitted assigns.

Without limiting the foregoing, any action taken by either party in exercising its remedies will not affect its other remedies or rights under these Terms or otherwise. Failure to enforce a part of these Terms by one party will not serve as a waiver of future enforcement of that or any other provision. Any waiver of a provision in these Terms will only be valid if in writing and signed by a duly authorised representative of the waiving party.

According to the Terms, Panomano may electronically provide any necessary notices, such as sending an email to the address you submitted in your Registration Data. These notices can pertain to various matters, such as responding to inquiries, requesting further information, and delivering legal notices. By agreeing to these Terms, you acknowledge that electronic notices fulfill any legal requirement for written communication. An electronic notice will be considered received on the day it was sent to you, as long as the email address matches the one provided in your Registration Data.

You are responsible for following all relevant laws and regulations when accessing and using the Site and Services. This includes complying with export control laws and regulations. Do not export, re-export, or release the Services to any country, jurisdiction, or individual where it is prohibited by law or without completing all necessary requirements, such as obtaining an export license or governmental approval.

According to these Terms, no technical data or computer software will be developed. The Site and Services, developed with private funds, are classified as "Commercial Computer Software" and "Commercial Computer Software Documentation". Access is granted by Government end users as restricted computer software and limited rights data, any use, disclosure, modification, distribution, or reproduction of which is subject to the restrictions outlined in these Terms.

In the event that any part of these Terms is deemed unenforceable or invalid, it will be enforced to the greatest extent possible, while all other provisions will remain fully effective.

Both parties will not be held responsible for any delays or failures to perform due to causes beyond their reasonable control, such as natural disasters (fire, storm, floods, earthquakes, etc.); civil disturbances; disruptions to essential services like telecommunications and power; interruption or termination of services from service providers used by Panomano to host the Services or connect to the Internet; labor strikes; vandalism; cable outages; computer viruses or other similar incidents; or malicious or unlawful actions by third parties.

Both parties are considered independent contractors in relation to the content of these Terms. These Terms do not establish a partnership, joint venture, employment, agency, fiduciary, or similar relationship between us. Neither party is able to legally obligate the other.

US Users

The validity and enforceability of any such provision will be interpreted, construed, and reformed to the extent necessary to make it consistent and functioning as intended. These Terms represent the entire Agreement between Users and the Owner regarding the subject matter, replacing all other forms of communication, including previous agreements, between the parties on said topic. These Terms are to be enforced to the maximum extent allowable by law.

EU Users

 In the event that any section of these Terms is declared null, invalid, or unenforceable, the parties will make a good faith effort to reach a mutual agreement on valid and enforceable terms that replace the void, invalid, or unenforceable sections. If no such agreement can be reached, the void, invalid, or unenforceable sections will be substituted with applicable statutory provisions, as permitted or stated by the applicable law. However, the nullity, invalidity, or impossibility to enforce a specific provision of these Terms will not affect the entire Agreement, unless the removed provisions are essential to the Agreement or of such significance that the parties would not have entered into the contract if they knew the provision would not be valid, or in cases where the remaining provisions would result in an unacceptable hardship on any of the parties.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles..

Exception for European Consumers

In the case of a European Consumer with a habitual residence in a country that mandates a higher standard of consumer protection, those standards will take precedence, regardless of the aforementioned conditions.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception for European Consumers

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.

European (or Europe)

Applies where a User is physically present or has their registered offices within the EU, regardless of nationality.

Cancellation and Transfer of Services:

If you have a membership and are on a monthly payment plan, you can cancel your account by giving written notice. The date of this written notice will be considered the "notice date." Your subscription will be terminated as of the notice date and you will not be charged for the following month. If any payments were made after the notice date, they will be refunded to you. No refunds will be issued for unused Services in the month the notice was received and the subscription was cancelled.

In the event that you engage us to develop a custom solution, defined as custom software, business processes, business rules, feature development, or custom architecture, and we have already begun the development process (regardless of completeness), any refund of fees will be reduced by the cost of our efforts to implement the solution. If the cost of developing the custom solution exceeds the total sum of payments made by the customer, you will be responsible for paying the remaining balance until the cancellation date.

General Provisions:

As a customer, if you have contracted us for a custom solution (which includes custom software, business processes, business rules, feature development, or custom architecture), you must acknowledge that there is inherent risk in the development of such a solution. You also agree to properly define your custom solution needs and provide subject matter experts who can respond promptly to any questions. We will make a sincere effort to confirm the solution definition and deliver the solution within the agreed timeline. In the event of a dispute or delay in delivery, you are bound by the provisions outlined in these Terms, including but not limited to the terms specified in LIMITATION OF LIABILITY.

Latest Update: August 2024

Panomano Terms of service

Unless otherwise specified, the terms of use detailed in this section apply generally when using this Application.

Single or additional conditions of use or access may apply in specific scenarios and in such cases are additionally indicated within this document.

By using this Application, Users confirm to meet the following requirements:

Please note:

Usage of this Application and the Service is age restricted: to access and use this Application and its Service the User must be an adult under applicable law.

“This Application" refers to also

•  the Application Program Interfaces (API);
• the Service;
•  any applications, sample and content files, source code, scripts, instruction sets or software included as part of the Service, as well as any related documentation;

Contact Email support@panomano.com

Account registration

To utilise the Service, individuals may either register or create a User account, providing all necessary data and information in an honest and thorough manner. While registration is not required, it may limit access to certain features and functions. It is the responsibility of Users to maintain the confidentiality and security of their login credentials. Therefore, Users must select strong passwords that adhere to the highest standards allowed by this Application. By registering, Users acknowledge full responsibility for any and all activities that occur under their username and password. If there is any suspicion of personal information, including but not limited to User accounts, access credentials, or personal data, being compromised, disclosed, or stolen, Users must immediately and clearly inform the Owner through the provided contact information in this document.

Conditions for account registration

Please review and adhere to the conditions for registering a User account on this Application. By completing the registration, you are agreeing to comply with these conditions. Accounts registered by bots or any other automated methods are strictly prohibited. Each User should only have one account unless otherwise stated. Sharing a User account with others is not permitted unless explicitly allowed.

Services

These Panomano Terms of Service (these “Terms”) apply to the features and functions provided by panomano.com or.tech. (“Panomano,” “our,” or “we”) via Panomano.com (the “Site”) (collectively, the “Services”). By clicking accepting these Terms, executing an ordering document incorporating these Terms, or by otherwise accessing or using the Site or the Services, you agree to be bound by these Terms. If you do not agree to these Terms, you are not allowed to use the Site or the Services. The “Effective Date” of these Terms is the date you first use the Site, or access any of the Services.

By using the Site or accessing the Services, you are representing that, as an employee, consultant, or agent of a company or other entity, you have the authority to bind that company or entity to these Terms. In these Terms, you will be referred to as 'Customer' or 'you'.

Panomano retains the right to alter or amend these Terms, as well as any other policies or guidelines, without prior notice to you. Notice of any modifications may be given through various means, such as email, a notice on the Site, or updating the revised Terms with a new date. These changes will become effective immediately upon updating the Terms, and by continuing to use the Site or any of the Services, you are acknowledging your acceptance of the revised Terms.

Panomano reserves the right – at any time, and without notice or liability to you – to modify the Site or the Services, or any part of them, temporarily or permanently. We may modify the Services for a variety of reasons, including, without limitation, for the purpose of providing new features, implementing new protocols, maintaining compatibility with emerging standards, or complying with regulatory requirements.

These Terms form a binding agreement between you and Panomano. Violation of any of the Terms below will result in the termination of your account(s).

Privacy

For detailed information on how user information is collected, used, and disclosed on our Site and Services, please refer to Panomano's privacy policy. By using our Site and Services, you are agreeing to our policies and any updates that may occur.

Panomano acts as a data processor when hosting virtual tours, vehicle spins, digital twins, or digital experiences on behalf of our customers. Please refer to our customer's privacy policies to learn how your information is handled when accessing these pages.

Registration

In order to use many aspects of the Services, you must first complete the Panomano registration process via the Site. All information provided is incorporated into these Terms by reference.

As a user, you are responsible for the accuracy and completeness of your Registration Data and for keeping your password(s) secure. You must promptly update any changes to your Registration Data or other information provided to Panomano. Please be aware of the risk of unauthorised access to your account(s) and password(s). It is important to maintain the security of your account and password(s), and you will be held accountable for any activities or transactions that occur using them, regardless of whether you were aware of them.

Access Fees 

The merchant Panomano charges fees for their Services, which can be either a flat fee or a subscription fee. The amount may vary depending on whether it is a flat fee per tour or a subscription fee for unlimited tours. There is also an option for a custom solution through their program. The fees are subject to change and will be communicated to you in advance through the Services.

All applicable taxes are calculated based on the billing information provided at the time of purchase. The customer agrees to reimburse any overdue amounts and cover all collection costs and interest. Unless otherwise stated, all fees will be assessed in U.S. dollars. Additionally, Panomano and its third-party service providers may store payment information for future charges authorised by the customer. If the payment method used reaches its expiration date and is not updated or cancelled, the customer remains responsible for any outstanding charges.

If any invoices are not received by Panomano by the designated due date, we reserve the right to charge an accrued interest rate of 1.5% per month or the maximum allowed under state law (whichever is lower). In the event that all amounts due and owing under this Agreement are not received within thirty (30) days after notice of non-payment is delivered to you, Panomano may choose to suspend performance of any other obligations arising hereunder, either in whole or in part. It is your responsibility to make payment for any losses or expenses incurred in the collection process, including but not limited to reasonable legal fees and collection costs.

The customer is responsible for any and all taxes incurred from purchasing licenses for Services or services. These taxes do not include those based on Panomano's net income or receipts. The fees outlined in this Agreement do not include federal, state, or local taxes, or other similar taxes such as sales, use, value-added, excise, or personal property taxes.

iFraming 

Panomano Services offer functionality and features that allow embedding into your websites through a web browser using iFraming Services. However, we cannot guarantee the compatibility of iFraming Services with all web browsers or their releases, or the accuracy, legality, completeness, availability, or quality of your Content displayed through these services. It is your responsibility to provide accurate and lawful websites, products, and services, and we will not be held liable for any claims or losses arising from them.

Interactions with third parties using the Services

The Services may include video conferencing and chatting capabilities for interacting with users and third parties. It is your responsibility to comply with all recording laws.

Under these Terms, you are responsible for the actions of users who access or use the Service through your account, or with whom you interact. Panomano assumes no liability for any violations, but if you become aware of any, please contact Panomano at support@panomano.com. Panomano may investigate and take appropriate action, such as warnings, removal of content, or termination of accounts/profiles. We cannot guarantee how users will use your shared information and do not endorse or control what they post, create, or share. We also do not guarantee the accuracy of user-submitted information or their identities. Panomano does not endorse any user-provided statements. Under no circumstances will Panomano be liable for any content or data viewed while using the Service, including any errors or omissions, or any loss or damage resulting from access or denial of access to such content or data.

Restrictions

Per the Terms, you may not modify, disclose, translate, or create derivative works of the Site or the Services. Additionally, you may not license, resell, distribute, or allow access to the Services by third parties. Furthermore, you are prohibited from using the Services for any illegal or unauthorised purpose, or in a manner that violates any laws or regulations in your jurisdiction. You must also refrain from disclosing any performance information or analysis of the Site or Services to any third party. Lastly, you are not permitted to reverse engineer, decompile, or attempt to discover the underlying structure or code of the Services, except where prohibited by law.

Depending on your subscription, you may be authorised to use our TourViewer and certain other services as authorised and presented to those under our approval.

Periodically, we may offer you the opportunity to test certain features of the Service, at your discretion. These features will be clearly labeled as beta, pilot, limited release, non-production, or similar descriptions (each known as a "Beta Version"). Beta Versions are meant for evaluation only and should not be used for production. They are not supported and may have additional terms. We reserve the right to discontinue Beta Versions at any time and they may never become available to the public. We are not liable for any negative effects or consequences that may arise from using a Beta Version.

Content

As the owner of any Content displayed on the Site or provided through the Services, you are liable for any consequences or harm that may result from its publication, upload, or availability. This applies regardless of the nature of the Content, whether it is text, graphics, images, recordings, or other forms of media, and regardless of whether you are the original creator or owner. You also acknowledge that you are responsible for all Content on your account(s), regardless of who placed it there.

When you publish or upload Content to the Site or the Services, you are confirming that:

The content must not infringe, violate, or misappropriate the Intellectual Property Rights of any third party. This includes all forms of intellectual property rights recognised in any jurisdiction in the world, such as patents, copyrights, moral rights, trademarks, trade secrets, and any applications and registrations for these rights.

you have obtained all rights and permissions necessary to publish and/or use the Content in the manner in which you have published and/or used it;

Panomano's utilisation of the Content to provide the Services, such as downloading, copying, processing, or creating aggregations, must not (i) violate any laws or regulations, or (ii) infringe, violate, or misappropriate any third party's Intellectual Property Rights.

you have fully complied with any third-party licenses relating to the Content;

The Content is free from viruses, worms, malware, Trojan horses, or any other harmful or destructive code.

the Content will not contain any: (i) “personal health information," as defined under the Health Insurance Portability and Accountability Act, unless a separate agreement has been entered into with us regarding the handling of such data; (ii) government-issued identification numbers, including Social Security numbers, driver's licenses, or any other state-issued identification numbers; (iii) financial account information, including bank account numbers; (iv) payment card data, including credit or debit card numbers; or (iv) "sensitive" personal data as defined under Directive 95/46/EC of the European Parliament and any national laws adopted pursuant to the EU Directive, about residents of Switzerland and any member country of the European Union, such as race or ethnicity, political opinions, religious beliefs, trade union membership, physical or mental health status, sexual life, or involvement in any criminal activities.

The content must adhere to certain guidelines in order to ensure that it is not considered spam. This means that it cannot be randomly-generated and should not contain any unethical or unwanted commercial material. It should not be designed to drive traffic to third party sites or boost their search engine rankings, nor should it be involved in any unlawful acts such as phishing. Additionally, the material should not mislead recipients about its source using techniques such as spoofing.

The provided content does not feature any threats, violence, pornography, or violations of privacy or publicity rights of third parties.

the product is not being marketed through unsolicited electronic methods, such as spam links on newsgroups, email lists, blogs, and other websites.

The description of your Content should accurately reflect your identity and not falsely represent another person or entity. This includes avoiding any names or URLs that could be mistaken for another person or entity.

The nature, type, and effects of the materials included in Content that contains computer code have been appropriately categorised and described, either at the request of the Services or as necessary.

When you submit or upload Content to the Services, you grant Panomano a perpetual, irrevocable, non-terminable, worldwide, royalty-free, and non-exclusive license (i) to use, reproduce, modify, adapt, and publish the Content for the purpose of fulfilling its obligations or exercising its rights under these Terms; and (ii) to create and publicly distribute aggregations and summaries of the Content or portions thereof to third parties in support of its business (both during the term of these Terms and thereafter), as long as these aggregations and summaries do not directly or indirectly identify you or your Content. If you choose to delete Content, Panomano will make reasonable efforts to remove it from the Services, but it cannot guarantee complete deletion and reserves the right to keep a copy at its discretion. However, you understand that cached versions or other references to the Content may still be accessible.

Panomano reserves the right (but is not obligated) to decline or remove any Content that is deemed by Panomano in its sole discretion to be in violation of these Terms, any Panomano policy, or the Intellectual Property Rights of a third party, or to be harmful, illegal, unsafe, or objectionable in any way. This decision may be made without any liability or notice to the merchant.

Service Availability

We make every effort to provide reliable and efficient Content and Services through the use of a global content delivery network and industry-standard cloud services. However, please note that the availability and quality of our Services may vary depending on a number of factors, including technical maintenance, emergencies, and third-party service failures. While we strive for uninterrupted service, interruptions or limitations may occur due to interference, signal strength, and other external factors. In such instances, we are not liable for any loss of data, messages, or pages. To ensure the protection of our users, data, and systems, we reserve the right to impose usage limits, suspend Services, or block certain types of usage at our discretion.

Cancellation and Transfer of services 

The merchant will delete or upload all of your Content from the Services once you cancel your account/subscription or delete your account. It is not possible to recover deleted Content after cancelling your account/subscription, and we do not hold any responsibility for such loss.

If you cancel your membership, you will not be billed again and your membership will terminate that same day.

If you have purchased a discounted membership through an upfront payment ("Annual plan"), you have 30 days from the date of your transaction to request a refund. After day 31, no refunds will be provided if you no longer want or require your annual membership.

Annual and monthly memberships are not transferable.

In order to protect the integrity and security of your account, please note that it is non-transferable and should not be shared with others. If we find that your account has been shared, we reserve the right to revoke your access and delete any tour data associated with your account. Please be aware that we may provide a refund if your access is revoked within the designated refund period.

If a user decides to end their subscription, the merchant reserves the right to remove features from their tours or completely remove their Content at their own discretion.

Disclaimer

The Site and Services provided by Panomano are offered on an "as is," "as available" basis without any express or implied warranties. The use of the Site and Services is solely at the user's own risk. Panomano makes no guarantees that the Site or Services will meet specific requirements, be uninterrupted, timely, secure, or error-free, provide accurate or reliable results, meet customer expectations, or correct any errors. Panomano expressly disclaims any implied warranties of merchantability, fitness for a specific purpose, title, and non-infringement.

Indemnification Obligations

You agree and are responsible for defending, indemnifying, and protecting Panomano (and its directors, officers, employees, consultants, and agents) from any and all lawsuits, actions, proceedings (whether in law or equity), claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs, and expenses (including, but not limited to, reasonable attorney's fees, costs, penalties, interest, and disbursements) that arise due to (i) your Content; (ii) your use of the Site or Services; (iii) your failure to pay any applicable taxes under these Terms; and (iv) any actual or alleged breach of your obligations under these Terms (including, but not limited to, any actual or alleged breach of your representations or warranties as described herein). You may not settle any such claim in a way that would require Panomano to pay or acknowledge any wrongdoing without our prior written consent, which we reserve the right to withhold at our discretion.

Limitation of Liability

Panomano's liability, whether to you or to a third party, in connection with these terms or your use (or inability to use) of any part of the website or services, will not exceed the total amount of subscription fees paid to Panomano during the six (6) months immediately preceding the first claim, or five hundred dollars ($500), whichever is greater. This limitation will not be expanded by multiple claims..

Panomano will not be held liable for any loss of profits, use, revenue, goodwill, business interruption, data, or any indirect, special, incidental, exemplary, punitive or consequential damages caused by the use or inability to use any part of the site or services, as outlined in these terms. This applies even if we have been advised or are aware of the possibility of such damages, and regardless of whether the cause is contract, tort, or strict liability.

The limitation of liability stated in this section will still be valid, regardless of the supposed failure of any specified remedy outlined in these terms to fulfill its intended purpose.

In order to properly pursue any legal action pertaining to the use of our Services, it must be initiated within one (1) year of the cause of action accruing. Failure to do so will result in the permanent barring of such action.

Ownership; Reservation of Rights

According to the terms and conditions, you retain ownership of your Content except for the rights granted to Panomano. Additionally, Panomano holds all rights, titles, and interests in the Site and Services, and all Intellectual Property Rights related to them. The design and aesthetics of the Site and Services, including any customised graphics, button icons, and scripts, are the exclusive property of Panomano and cannot be copied, imitated, or used without prior written consent. Panomano reserves all rights not explicitly granted in these Terms, and no licenses are granted to you or any other party, whether implied, estoppel, or otherwise, except those expressly stated herein.

By providing Panomano with any suggestions, comments, custom solution requests, or other feedback regarding the Site, the Services, or any other product or service, you acknowledge and agree that such Feedback will be considered Panomano's Confidential Information and owned by Panomano, including any Intellectual Property Rights. Any development or implementation resulting from the Feedback will be integrated into Panomano's Services and subject to the same provisions as outlined in the terms. You further understand and consent that Panomano has the right to utilise, disclose, reproduce, license, and distribute the Feedback without any obligations or restrictions. If requested, you agree to assist and cooperate at our expense in protecting and maintaining our rights in the Feedback.

Term, Termination and Effect of Termination

The Terms will be in effect from the Effective Date onward and for as long as you access the Site or use the Services.

Panomano has the discretion to suspend your access to the Site or the Services without liability for any of the following reasons: (i) scheduled or emergency maintenance; (ii) violation of these Terms or applicable law; (iii) posing a security risk to Panomano or any third party; (iv) compliance with law enforcement or government regulations; or (v) failure to fulfill payment obligations. Additionally, Panomano may temporarily or permanently suspend your access to the Services without liability if it determines, in its sole discretion, that you are engaging in abusive or excessively frequent use.

Either party may end these Terms by notifying the other if a breach occurs and is not remedied within fifteen (14) days of receiving written notice from the non-breaching party. We have the right to immediately terminate these Terms for just cause by notifying you, without allowing a cure period, if you violate any of the Terms related to our intellectual property, including the access grant and any restrictions, or our Confidential Information (defined below).

The Panomano account can be terminated at any time by the merchant, without liability or reason. Please note that this is in accordance with our terms and conditions.

Upon termination or expiration of these Terms, the Site and Services will no longer be accessible and any outstanding fees will need to be paid immediately. Additionally, both parties must return or destroy all Confidential Information belonging to the other, upon request.

Confidential Information

As defined by these Terms, "Confidential Information" refers to any technical or business information that is disclosed by one party to the other. This information may include, but is not limited to, written information marked as "confidential" or "proprietary," or orally identified as confidential or proprietary and summarised in a written document within 30 days of disclosure. Additionally, you acknowledge under these Terms that any Feedback, Reports, or non-public portions of the Site and Services, including Panomano's proprietary software source code, are considered Confidential Information.

Both parties are prohibited from using each other's Confidential Information, unless specifically allowed by these Terms. Each party is obligated to maintain and safeguard the other's Confidential Information with the same level of care as they do for their own similar information. This includes taking reasonable precautions to prevent any unauthorised disclosure, such as limiting access to authorised Representatives who are aware of and bound by the same confidentiality obligations. Each party will be held responsible for any action or negligence of their Representatives. However, these obligations do not apply if a party is legally required to disclose Confidential Information in response to a court, administrative agency, or other governmental body, as long as prior notice is given to the other party.

This Section's restrictions do not apply to any Confidential Information that: (i) becomes publicly known without the receiving party's involvement; (ii) the receiving party already knows or learns from a source not bound by confidentiality; (iii) is approved for disclosure by the disclosing party in a signed written document; or (iv) the receiving party develops independently without access to the other party's Confidential Information.

Trademarks

You acknowledge and agree that the Marks, which include Panomano's names, trademarks, service marks, logos, trade dress, and other branding found on the Site or as part of the Services, are owned by Panomano and may not be copied, imitated, or used (in whole or in part) without the prior written consent of Panomano. Any other trademarks, names, or logos referenced on the Site or the Services (collectively, “Third-Party Trademarks”), belong to their respective owners and their use is intended to denote interoperability. The use of Third-Party Trademarks does not constitute an affiliation or endorsement by Panomano or its licensors of any company, product, or service.

General Provisions

According to Panomano, these Terms, along with any referenced policies, constitute the entire agreement between both parties regarding the provision, use, and access of the Site and the Services, replacing any previous agreements or communications on the subject matter. Additional terms or conditions you may send to Panomano will not be accepted and will not hold any weight.

By using our Services, you acknowledge that Panomano has the right to use your name and logo on our websites and marketing materials to identify you as a customer and showcase your use of our Services. Additionally, Panomano may, at its discretion, issue a press release, disclose your use of our Services to potential customers, and feature you in other forms of publicity such as case studies and blog posts.

Panomano's Terms cannot be transferred, assigned, or delegated without the prior written consent of the company. Any attempted transfer, assignment, or delegation without consent will be deemed void and ineffective. However, Panomano reserves the right to freely transfer, assign, or delegate these Terms and its associated rights and duties without notice to the customer. These Terms are binding on both parties and their representatives, heirs, administrators, successors, and permitted assigns.

Without limiting the foregoing, any action taken by either party in exercising its remedies will not affect its other remedies or rights under these Terms or otherwise. Failure to enforce a part of these Terms by one party will not serve as a waiver of future enforcement of that or any other provision. Any waiver of a provision in these Terms will only be valid if in writing and signed by a duly authorised representative of the waiving party.

According to the Terms, Panomano may electronically provide any necessary notices, such as sending an email to the address you submitted in your Registration Data. These notices can pertain to various matters, such as responding to inquiries, requesting further information, and delivering legal notices. By agreeing to these Terms, you acknowledge that electronic notices fulfill any legal requirement for written communication. An electronic notice will be considered received on the day it was sent to you, as long as the email address matches the one provided in your Registration Data.

You are responsible for following all relevant laws and regulations when accessing and using the Site and Services. This includes complying with export control laws and regulations. Do not export, re-export, or release the Services to any country, jurisdiction, or individual where it is prohibited by law or without completing all necessary requirements, such as obtaining an export license or governmental approval.

According to these Terms, no technical data or computer software will be developed. The Site and Services, developed with private funds, are classified as "Commercial Computer Software" and "Commercial Computer Software Documentation". Access is granted by Government end users as restricted computer software and limited rights data, any use, disclosure, modification, distribution, or reproduction of which is subject to the restrictions outlined in these Terms.

In the event that any part of these Terms is deemed unenforceable or invalid, it will be enforced to the greatest extent possible, while all other provisions will remain fully effective.

Both parties will not be held responsible for any delays or failures to perform due to causes beyond their reasonable control, such as natural disasters (fire, storm, floods, earthquakes, etc.); civil disturbances; disruptions to essential services like telecommunications and power; interruption or termination of services from service providers used by Panomano to host the Services or connect to the Internet; labor strikes; vandalism; cable outages; computer viruses or other similar incidents; or malicious or unlawful actions by third parties.

Both parties are considered independent contractors in relation to the content of these Terms. These Terms do not establish a partnership, joint venture, employment, agency, fiduciary, or similar relationship between us. Neither party is able to legally obligate the other.

US Users

The validity and enforceability of any such provision will be interpreted, construed, and reformed to the extent necessary to make it consistent and functioning as intended. These Terms represent the entire Agreement between Users and the Owner regarding the subject matter, replacing all other forms of communication, including previous agreements, between the parties on said topic. These Terms are to be enforced to the maximum extent allowable by law.

EU Users

 In the event that any section of these Terms is declared null, invalid, or unenforceable, the parties will make a good faith effort to reach a mutual agreement on valid and enforceable terms that replace the void, invalid, or unenforceable sections. If no such agreement can be reached, the void, invalid, or unenforceable sections will be substituted with applicable statutory provisions, as permitted or stated by the applicable law. However, the nullity, invalidity, or impossibility to enforce a specific provision of these Terms will not affect the entire Agreement, unless the removed provisions are essential to the Agreement or of such significance that the parties would not have entered into the contract if they knew the provision would not be valid, or in cases where the remaining provisions would result in an unacceptable hardship on any of the parties.

Governing law

These Terms are governed by the law of the place where the Owner is based, as disclosed in the relevant section of this document, without regard to conflict of laws principles..

Exception for European Consumers

In the case of a European Consumer with a habitual residence in a country that mandates a higher standard of consumer protection, those standards will take precedence, regardless of the aforementioned conditions.

Venue of jurisdiction

The exclusive competence to decide on any controversy resulting from or connected to these Terms lies with the courts of the place where the Owner is based, as displayed in the relevant section of this document.

Exception for European Consumers

The above does not apply to any Users that qualify as European Consumers, nor to Consumers based in Switzerland, Norway or Iceland.

European (or Europe)

Applies where a User is physically present or has their registered offices within the EU, regardless of nationality.

Cancellation and Transfer of Services:

If you have a membership and are on a monthly payment plan, you can cancel your account by giving written notice. The date of this written notice will be considered the "notice date." Your subscription will be terminated as of the notice date and you will not be charged for the following month. If any payments were made after the notice date, they will be refunded to you. No refunds will be issued for unused Services in the month the notice was received and the subscription was cancelled.

In the event that you engage us to develop a custom solution, defined as custom software, business processes, business rules, feature development, or custom architecture, and we have already begun the development process (regardless of completeness), any refund of fees will be reduced by the cost of our efforts to implement the solution. If the cost of developing the custom solution exceeds the total sum of payments made by the customer, you will be responsible for paying the remaining balance until the cancellation date.

General Provisions:

As a customer, if you have contracted us for a custom solution (which includes custom software, business processes, business rules, feature development, or custom architecture), you must acknowledge that there is inherent risk in the development of such a solution. You also agree to properly define your custom solution needs and provide subject matter experts who can respond promptly to any questions. We will make a sincere effort to confirm the solution definition and deliver the solution within the agreed timeline. In the event of a dispute or delay in delivery, you are bound by the provisions outlined in these Terms, including but not limited to the terms specified in LIMITATION OF LIABILITY.

Latest Update: August 2024

Panomano Privacy Policy

Our top priority is protecting your privacy. At Panomano, we follow a strict privacy policy to maintain the confidentiality of any information collected through our services. This includes our website, https://panomano.com, https://panomano.tech, along with other sites under our ownership and operation.

Information we collect:

Log data

Upon visiting our website, our servers will automatically record the standard data that your web browser provides. This data may consist of your computer's IP address, browser type and version, visited pages, date and time of visit, duration of time spent on each page, and other relevant information.

Device data

We may also collect data about the device you’re using to access our website. This data may include the device type, operating system, unique device identifiers, device settings, and geo-location data. What we collect depends on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal information

Please be aware that we may request personal details, including:

1. Name
2. Email
3. Social media profiles
4. Work address
5. Payment information
6. Tax number

Business data

This description explains business data, which is the data that accumulates on our platform during its operation. This includes transaction records, stored files, user profiles, analytics data, and other types of information that comes about through user interaction with our services, as well as any other relevant metrics.

Legal bases for processing

Our handling of your personal information is done in accordance with legal requirements, ensuring fairness and transparency. Information is only collected and processed if a legal basis exists.

Our collection and utilisation of your information is dependent on the services you utilise and the manner in which you utilise them, as we adhere to specific legal criteria for such actions.

• We may collect and process your personal data in order to perform a contract to which you are a party, fulfill a service you have requested, or take steps at your request prior to entering into a contract. Additionally, we may also use your data for legitimate interests, including conducting research and development, advertising our services, and protecting our legal rights and interests. We will only do so with your explicit consent or when required by law.
• 
  

When you give your consent for us to use your personal information for a specific purpose, you retain the right to change your mind at any point (this will not impact any processing that has already occurred).

As a product or industry expert, we maintain personal information only for the required period of time. We take measures to protect this information from loss, theft, and unauthorised access, disclosure, copying, use, or modification within commercially acceptable means. It is important to note that no electronic transmission or storage method is completely secure, and we cannot guarantee absolute data security. In certain situations, we may need to keep your personal information to comply with a legal obligation or to safeguard the vital interests of you or another individual.

Collection and use of information

Our company gathers, retains, utilises, and shares data for these specified intentions, and personal data will not be handled in a way that conflicts with these purposes.

1. to provide you with our platform’s core features;
2. to process any transactional or ongoing payments;
3. to enable you to access and use our website, associated applications, and associated social media platforms;
4. to contact and communicate with you;
5. for internal record keeping and administrative purposes; 
6. for analytics, market research, and business development, including operating and improving our website, associated applications, and associated social media platforms.

Disclosure of personal information to third parties

We may share personal information with various third-party service providers in order for them to provide their services, such as IT support, data storage, hosting, advertisement networks, analytics, error logging, debt collection, maintenance, marketing or advertising, professional advice, and payment processing.

International transfers of personal information

Our company stores and processes personal information in the United Kingdom, and in other locations where we, our partners, affiliates, and third-party providers have facilities. By providing us with your personal information, you consent to us disclosing it to these overseas third parties. If we transfer personal information from a non-EEA country to another country, you acknowledge that these third parties may not be subject to the same data protection laws as our jurisdiction. This could pose risks if the third party engages in any actions that violate our jurisdiction's data privacy laws, potentially limiting your ability to seek legal recourse.

Your rights and controlling your personal information

Choice and consent

By submitting your personal information, you agree to its collection, retention, usage, and disclosure in accordance with our privacy policy. If you are under the age of 16, you must obtain parental or legal guardian's permission to access and use our website, and they must also consent to your submission of personal information to us. While it is not mandatory to provide personal information, doing so may impact your ability to utilise this website and its products and/or services.

Information from third parties

If we obtain personal information about you from a third party, we will safeguard it according to this privacy policy. If you are a third party sharing personal information about someone else, you confirm that you have that person's consent to share the information with us.

Restrict

 The collection or use of personal information may be restricted at your discretion. If you have consented to the use of your personal information for direct marketing, you can change your mind at any time by contacting us. If you request a restriction or limitation on the processing of your personal information, we will inform you of how it may impact your use of our website or products and services.

Access and data portability

The merchant allows you to obtain details of your personal information held by us, in addition to requesting a copy of said information. We strive to make this information easily accessible by providing it in CSV format or another machine-readable format. At any point, you may also request the removal of your personal information, or request that it be transferred to a third party.

Correction

If you suspect any inaccuracies, out-of-date information, incompleteness, irrelevance, or misleading details in our records, please reach out to us using the provided contact information. We will make necessary corrections promptly and with care.

Notification of data breaches

We will comply with laws applicable to us in respect of any data breach.

Unsubscribe

 To stop receiving emails or opting out of communications (such as marketing communications), please contact us or use the provided opt-out options (e.g. in a newsletter).

Cookies:

Our website utilises “cookies” to gather data about your activity on our site. These small pieces of data are stored on your computer and accessed each time you visit, allowing us to better understand your usage of our site and provide you with content that matches your preferences. For more information, please consult our Cookie Policy.

Business transfers:

In the event of an acquisition or bankruptcy, our data and assets may be transferred to the acquiring party. As our customer, you are aware of and agree to this possibility, and understand that your personal information may continue to be used according to our policy by the acquiring party.

Limits of our policy:

Our website may contain links to external sites not managed by us. Please be aware that we cannot control the content and policies of these sites, and are not responsible or liable for their privacy practices..

Changes to this policy:

At our discretion, we may update our privacy policy to align with current industry standards. We will make efforts to inform users of any changes through our website. If you continue to use this site, we will assume you accept our privacy and personal information practices.

Privacy PolicyUpdated. 09/2024

Our Cookie Policy @ Panomano

This document educates Users on the technologies used by this Application to fulfill its intended purposes. These technologies enable the Owner to retrieve and save information (such as through Cookies) or utilise resources (such as with the use of scripts) on a User's device during their interaction with this Application.

To avoid confusion, in this document, we will use the term "Trackers" to encompass all similar technologies, unless there is a need for distinction. For instance, Cookies can be utilised on both web and mobile browsers, but referring to them as Cookies in relation to mobile apps is inaccurate as they are browser-based Trackers. Therefore, the term Cookies will only be used when specifically mentioning this type of Tracker.

Trackers may be used for various purposes, but depending on the relevant laws, the user's consent may be necessary. If consent is given, it can be revoked at any time by following the instructions within this document.

This application utilises Trackers that are managed directly by the Owner (known as "first-party" Trackers) and Trackers that enable services provided by third-party sources (known as "third-party" Trackers). Unless stated otherwise in this document, third-party providers may have access to these Trackers. The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the specific provider. Some may expire when the User's browsing session ends. In addition to the information provided in the descriptions of each category, Users can find more up-to-date and detailed information about lifetime specifications and other important details - such as the existence of additional Trackers - in the linked privacy policies of the respective third-party providers or by contacting the Owner.

Activities strictly necessary for the operation of this Application and delivery of the Service

This product utilises "technical" Cookies and other Trackers to perform essential tasks for the operation and delivery of the Service.

Other activities involving the use of Trackers

Basic interactions & functionalities

The Application utilises Trackers to facilitate essential interactions and functions, providing Users access to specific Service features and assisting in their communication with the Owner.

Interaction with live chat platforms

This service enables Users to communicate directly with third-party live chat platforms on this Application, allowing for interaction with the support service. When a service is installed, browsing and Usage Data may be collected on the corresponding pages, even if Users do not actively engage with the service. Additionally, any live chat conversations may be logged.

Tawk.to Widget (tawk.to ltd.)

The Tawk.to Widget is a service for interacting with the Tawk.to live chat platform provided by tawk.to ltd.

Personal Data processed: Data communicated while using the service, Tracker and Usage Data.

Place of processing: United Kingdom – Privacy Policy.

Measurement

This product utilises Trackers for traffic measurement and User behavior analysis in order to enhance the Service, as guided by expert insights and scientific language. Factual statements and domain expertise are relied upon, without the use of exclamation points or subjective language.

Analytics

These services allow the Owner to track and analyse web traffic, providing valuable insights into user behavior. They are essential tools for monitoring and optimising website performance.

Google Analytics (Google LLC)

Google Analytics is a web analysis service provided by Google LLC (“Google”). Google utilises the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.

Google may use the Data collected to contextualise and personalise the ads of its own advertising network.

Personal Data processed: Tracker and Usage Data.

Targeting & Advertising

Utilising Trackers, this Application personalises marketing content by analysing User behavior and tracking ads for optimal operation.

Managing contacts and sending messages

This service allows for the management of a contact database, including email addresses and phone numbers, in order to communicate with users. Additionally, data on the date and time of message viewing and user interaction, such as link clicks, may be collected.

The Data collected may be used by the service provider for interest-based advertising, analytics and market research.

Push notifications opt-out

Users may in most cases opt-out of receiving push notifications by visiting their device settings, such as the notification settings for mobile phones, and then changing those settings for some or all of the apps on the particular device.

Interest-based advertising opt-out

Users can choose not to use advertising features by adjusting device settings, such as the advertising settings on mobile devices. However, changes to device configurations or updates may impact how these settings function. The data that may be processed includes email address, geographic position, language, Tracker, unique device identifiers for advertising (Google Advertiser ID or IDFA), Usage Data, and various types of Data stated in the privacy policy of the service.

How to manage preferences and provide or withdraw consent

In certain cases, consent for the use of Trackers may be required, and Users have the ability to manage their preferences and provide or withdraw consent through various means. These include adjusting settings in their device, such as blocking the use or storage of Trackers, or using the cookie notice or consent-preferences widget to update their preferences accordingly. Users may also delete previously stored Trackers, including those used to remember their initial consent, through relevant browsing features. Clearing browsing history may also remove other Trackers stored in the browser's local memory.

Users have the ability to control their preferences and revoke their consent for any third-party Trackers. This can be done through the designated opt-out link (if available), following the steps outlined in the third party's privacy policy, or by directly contacting the third party.

Locating Tracker Settings

Users can easily access information about managing Cookies in various web browsers by visiting the following links:

• Google Chrome
• Mozilla Firefox
• Apple Safari
• Microsoft Internet Explorer
• Microsoft Edge
• Brave
• Opera

Users can manage specific categories of Trackers on mobile apps by opting out through relevant device settings. This can be done by accessing the device's advertising settings for mobile devices or tracking settings in general. Simply open the device settings, locate the relevant setting, and adjust accordingly..

Support email: Support@panomano.com

Due to the Owner's limited control over third-party Trackers used in this Application, any mentions of these Trackers should be seen as informative and not definitive. For complete information, Users should refer to the privacy policies of the third-party services listed in this document. Considering the complexity of tracking technologies, Users can also reach out to the Owner for additional details on their use in this Application.

Definitions and legal references

Personal Data (or Data)

The input may include information that can be used to identify a person, either directly or indirectly, such as a personal identification number or other related information.

Usage Data

This Application may collect certain information automatically, either directly or through third-party services. This information may include the IP addresses or domain names of the computers used by Users, the URI addresses, the time and method of requests, the size of files received, server response codes, the country of origin, and details about the browser, operating system, and device used. It may also track details of user activity within the Application, such as time spent on each page and the sequence of pages visited.

User

The person utilising this Application, unless otherwise stated, is the same as the Data Subject.

Data Subject

The natural person to whom the Personal Data refers.

Data Processor (or Data Supervisor)

According to this privacy policy, the Controller is represented by the natural or legal person, public authority, agency, or other body responsible for processing Personal Data. Additional instructions from the merchant may be provided, so please ensure that the rewrite adheres to their guidelines and maintains a formal, informative tone with factual information and a professional voice. Avoid using exclamation points or subjective language, and consider incorporating percentages, facts, or numbers. Please review the merchant's instructions carefully before submitting your rewrite..

Data Controller (or Owner)

The entity responsible for determining the purposes and methods of processing Personal Data, and for implementing security measures related to the operation and use of this Application, is known as the Data Controller. The Owner of this Application serves as the Data Controller, unless otherwise stated..

This Application

The means by which the Personal Data of the User is collected and processed.

Service

This Application offers a service that is detailed in the corresponding terms (if provided) and can be found on this site/application.

European Union (or EU)

All references to the European Union in this document refer to all current member states of the European Union and the European Economic Area, unless otherwise specified.

Cookie

Trackers, also known as cookies, are small sets of data stored in the user's browser and serve as a means of tracking user activity.

Tracker

The description highlights various technologies that enable tracking of Users, such as Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - which can access or store information on the User's device.

Legal information

This privacy statement has been created following specific guidelines from various legislations, such as Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation). This privacy policy applies exclusively to this Application, unless otherwise specified within this document.